- What payment methods do you accept?
We accept PayPal and all major debit and credit cards (Visa, MasterCard, American Express) via PayPal.
- How do I cancel the order or return the product?
Please email us at soon as possible. You can find the contact link at the footer of our website.
Shipping & Handling
- Do you ship to PO Box?
Yes, we do.
- Do you ship to the Parcel Locker?
No, we don't.
- Do you ship internationally?
We don't ship internationally, and we only ship Australia wide. To place an order, your billing and shipping address have to be within Australia.
- When will my order dispatch?
All orders will be processed and dispatched within 24-48 hours (except Australian public holiday and weekend) after the clearance of payment. Please allow 3-14 business days for your order to deliver.
- Where do you ship from?
We are an Australian local business. All items will be shipped from our warehouse located in Sydney, NSW.
- Can I pick up my order?
No pick up is available at this time.
- Which shipping carrier/service do you use?
We use Australia Post to ship all orders.
Return & Warranty
- What is the Return Policy?
You can return a product for up to 7 days from the date you received it. We cannot offer exchanges or refunds for change of mind. More details can be found on our Terms and Conditions.
- How long is the product warranty?
We provide 12-months warranty for most products (except open-boxed items) from the date of your purchase.
last update: 26 May 2020